Privacy Policy

Good Events respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal data when you visit www.good-events.co.uk, contact us about an event or venue, join our mailing list, or otherwise interact with us.

Good Events is operated by DS Holdings Ltd (“Good Events”, “we”, “us” or “our”).

1. Information we collect

Depending on how you interact with us, we may collect information including your:

Name
Email address
Telephone number
Company or organisation name
Event requirements, including preferred venue, event type, dates and guest numbers
Information you provide when submitting an enquiry or contacting our team
Marketing preferences
Technical information about your use of our website, such as your IP address, browser, device and website activity
Cookie and analytics information

Please avoid providing sensitive personal information through our general enquiry forms unless it is necessary for us to manage your booking or request.

2. How we collect your information

We may collect information when you:

Submit an enquiry through the Good Events website
Contact us by email, telephone or social media
Enquire about or book one of our venues
Sign up to receive marketing communications
Register for or purchase tickets for an event
Interact with our website
Accept cookies or similar technologies

We may also receive information through third-party services used to manage enquiries, bookings, ticketing or marketing.

3. How we use your information

We may use your personal information to:

Respond to enquiries
Recommend suitable venues and event spaces
Manage event, private hire, wedding or corporate bookings
Communicate with you regarding your enquiry or booking
Process requests and provide customer support
Send marketing communications where you have consented to receive them
Improve our website, services and customer experience
Analyse website traffic and performance
Maintain appropriate business records
Comply with legal and regulatory obligations
Protect our business, website and customers against fraud or misuse

4. Our legal basis for processing your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

You have given us consent, for example to receive marketing communications or certain non-essential cookies.
It is necessary to perform a contract or take steps before entering into a contract, for example when you enquire about or book an event.
We have a legitimate interest, such as responding to enquiries, improving our services, administering our business and protecting our website.
We have a legal obligation to retain or process certain information.

Where we rely on consent, you can withdraw that consent at any time.

5. Marketing communications

If you choose to receive news, offers or event updates from Good Events, we may contact you by email or other communication methods you have agreed to.

You can unsubscribe at any time by using the unsubscribe link contained within our marketing emails or by contacting us.

Withdrawing your marketing consent will not prevent us from contacting you about an existing enquiry, booking or other service-related matter.

6. Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the site and improve its performance.

Some cookies are essential for the website to function. Other cookies, including analytics and marketing cookies, will only be used where required consent has been obtained.

Our website is built using Wix, which may place cookies or use technologies necessary to provide and secure the website.

Further information about the cookies used on this website can be found in our Cookie Policy and cookie settings.

7. Third-party services

We may use trusted third-party providers to help operate Good Events and deliver our services. These may include providers of:

Website hosting and website management
Email and marketing services
Event ticketing and booking systems
Analytics
Payment processing
Customer relationship management
IT and cloud storage

These organisations may process personal information on our behalf where necessary to provide their services.

Where you follow a link to or make a booking through a third-party website, that provider may process your information under its own privacy policy.

8. Sharing your information

We do not sell your personal information.

We may share information where reasonably necessary with companies within our business group, our venues, service providers and professional advisers.

We may also disclose information where required by law or where necessary to protect our legal rights.

We only share information where there is an appropriate reason to do so.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements.

Different types of information may therefore be kept for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. International transfers

Some of the technology providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.

12. Your data protection rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is processed
Object to certain uses of your personal information
Request the transfer of certain information
Withdraw consent where processing is based on consent

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

13. Children's privacy

Our website and many of the events and venues promoted through Good Events may be suitable for families and people under the age of 18.

We do not knowingly use children's personal information for marketing without an appropriate lawful basis or consent where required. Where information about a child is necessary for an event or booking, we will only collect information reasonably necessary for that purpose and handle it in accordance with applicable data protection law.

The Good Events website is not intended to be restricted to users aged 18 or over.

14. Links to other websites

Our website may contain links to websites operated by third parties, including venue, ticketing, booking and social media websites.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.